PCA 2019 Tied-Tenant Survey

Towards the end of 2019 the PCA published a tied pub tenant survey which revealed tenant’s concerns with their pub company landlords.

EI Group was the worst rated pub company landlord, with tied-tenants listing a number of issues including a lack of support from their Business Development Managers and poor management of repairs and dilapidations. Only 53% of EI tenants said that they were happy with the ongoing support they received during their tenancy, and only 48% of EI tenants expressed confidence in the way their tenancy was managed.

EI Group were not the only pub company that came under fire; almost half of Punch Pub tenants said that they did not see themselves running their pub in five years’ time.

In contrast, Admiral Taverns scored highly in the survey, with more than 80% of their tied-tenants saying that they intended to remain with Admiral for the next five years.

Pubs Code Adjudicator, Paul Newby, commented that: “This survey has identified some concerning variations in the way that different pub-owning businesses are viewed by their tied tenants. Some tenants clearly feel that their companies are falling short. Many of these issues are reflected in other evidence seen by my office, and the Deputy Pubs Code Adjudicator and I are actively engaged with pub-owning businesses to address the concerns of tenants.”

 

Photo by Metin Ozer